Technical Customer Support Engineer
Skills
Software As A ServiceAirline TicketingAmazon Web ServicesApache SparkDatabasesOLAPSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Technical breadth in ClickHouse open-source or ClickHouse Cloud
- Experience in SQL databases OLAP cloud-native SaaS or distributed systems
- Background in support consulting DBA SRE solutions engineering software engineering or systems engineering
- Ability to deliver high-quality 24x7 support in a global distributed environment
- Strong communication skills and reliable remote working setup
- Team-oriented mindset with empathy curiosity and problem-solving ability
Nice to have
- Self-driven
- Curious
- Customer-focused
- Collaborative
- Adaptable
- Globally minded
Day to day
- Provide first-line technical support to ClickHouse users customers and prospects across EMEA and other regions
- Triage support tickets and respond via chat Slack email calls and meetings with clear professional guidance
- Collaborate with Engineering Go To Market and Product teams to solve technical issues improve documentation and support processes
Hiring process
- Submit application
- Interview with support team
- Technical and customer support assessment
- Final interview