Technical Customer Support Engineer
Skills
SQLCustomer SatisfactionCustomer ServiceCustomer SupportDatabasesDatadogKey Performance Indicators
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Fluency in French and English, with Spanish as a plus
- Experience in customer service and technical support
- Strong technical skills in log analysis, Datadog, and basic coding
- Proactive problem-solving mindset and quick learning abilities
- Attention to detail, curiosity, and interest in banking sector
- Ability to write and execute SQL queries
Day to day
- Assisting customers with technical issues and providing solutions
- Troubleshooting problems using Datadog, logs, and SQL databases
- Creating and managing support tickets and providing technical insights to various teams
Hiring process
- Call with VP of Engineering & Operations (30 min)
- Call with Customer Care (30 min)
- Technical test to send by mail
- Call with CTO (30 min)
- Call with CEO (30 min)