RemotevilleRemote Technical Customer Support Engineer Job in UK Fintecture
Technical Customer Support Engineer Fintecture
£ -
SQLCustomer SatisfactionCustomer ServiceCustomer SupportDatabasesDatadogKey Performance IndicatorsTechnical SupportTroubleshooting
Entry-level/graduate - Junior (1-2 years)
UK
Transforming the payment by bank transfer
70+ employees
Fintech
Open for applications
Role
Who you are
- Fluency in French and English, with Spanish as a plus
- Experience in customer service and technical support
- Strong technical skills in log analysis, Datadog, and basic coding
- Proactive problem-solving mindset and quick learning abilities
- Attention to detail, curiosity, and interest in banking sector
- Ability to write and execute SQL queries
What the job involves
- Assisting customers with technical issues and providing solutions
- Troubleshooting problems using Datadog, logs, and SQL databases
- Creating and managing support tickets and providing technical insights to various teams
Application process
- Call with VP of Engineering & Operations (30 min)
- Call with Customer Care (30 min)
- Technical test to send by mail
- Call with CTO (30 min)
- Call with CEO (30 min)
Company
Company mission
Fintecture is revolutionizing instant bank transfer payments through open banking, providing seamless and efficient solutions for businesses and customers.Company benefits
- Stimulating work environment with a talented team
- Participation in innovative international projects
- Opportunities for career growth and professional development
Company values
- Innovation
- Collaboration
- Continuous Improvement
- Customer Satisfaction