Technical Customer Support

Skills

REST ApisSoftware As A ServiceWeb Services APIAPIBusiness-To-BusinessCustomer SupportIT Integration

Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

2+ years in Customer Support preferably SaaS or IT
Experience with API integrations WhatsApp API or Agentic AI
Excellent communication in Arabic and English
Ability to explain complex ideas clearly in writing and speaking
Ability to uncover customer objectives through careful questioning
High empathy and customer-focused mindset
Able to work in a fixed shift
Team-oriented with eagerness to learn and grow

Nice to have

Empathetic
Team-oriented
Curious
Direct
Self-driven
Customer-focused

Day to day

Provide high-quality technical support for a SaaS product across chat and video calls
Resolve customer inquiries quickly by understanding product features and business needs
Collaborate with Customer Marketing Product and Tech teams to solve complex issues and improve self-service resources

Company

Why this team might suit you

Mission, benefits, values and useful company context.

Mission

respond.io is an AI-powered customer conversation management platform that helps mid-market and growing B2C businesses manage and convert conversations across messaging, voice, email and other channels. The platform combines automation, AI agents and CRM context so teams can capture leads, close sales and support customers throughout the full journey, enabling scalable, conversation-driven growth.

Benefits

Smart collaborative team
Career growth
Virtual events
Competitive compensation package
Flexible working environment
Flexible working hours

Values

Solve Customer Problems
The 80/20 Rule
100% Alignment, 80% Accuracy
Be Direct
Own It
Human Connections

HQ

Kuala Lumpur

Options

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