RemotevilleRemote Technical Customer Support Manager Job in New York, NY Leverage AI
Technical Customer Support Manager Leverage AI
$80000 - $120000
SQL
New YorkNY
AI-powered purchase order visibility for manufacturers.
40+ employees
Artificial IntelligenceSupply Chain
Role
Who you are
- Design/manage training materials
- Create training templates
- Identify/report on common issues
- Maintain training documentation
- Inform users of new features
- Handle inbound user questions
- Classify/report issues
- Manage response times and SLAs
Desirables
- Ownership-driven
- Truth-seeking
- Biased to action
- Experience with startup growth
- Customer success experience
- Experience in supply chain
- SQL knowledge
- Technical integration support experience
What the job involves
- Support a growing customer base through problem-solving and product knowledge
- Manage client interactions and internal stakeholder alignment
- Ensure optimal product utilization and minimal user issues
Company
Company mission
Leverage provides AI-powered purchase order visibility for manufacturers, streamlining processes by eliminating manual calls and emails to suppliers and logistics partners, and offering real-time answers to critical supply chain questions.Company benefits
- Competitive salary, equity, and benefits
- Impact in a growing startup
- Supportive work environment
- Personal/professional growth
- Weekly catered lunch
- Comprehensive health, vision, and dental plans
- Free health app memberships
- 401k program
- Commuter benefits
- Unlimited sick and vacation
- Paid company holidays
Company values
- Innovation
- Efficiency
- Real-time information
- Customer-centric
- Collaboration