How Remoteville checks and expires listings
Technical Customer Support Specialist
Skills
Software As A ServiceAirline TicketingContextCustomer BaseCustomer SuccessDefaultsHealthcare
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years in technical customer support or a client-facing role
- Direct experience supporting non-technical end users in a high-volume environment
- Strong troubleshooting instincts and clear documentation skills
- Familiarity with home health workflows EHR EMR systems or intake and charting environments
- Ability to explain technical issues in plain language
- Operational steadiness in a fast-moving queue
- Zendesk proficiency or comparable ticketing platform
Nice to have
- Clinical context
- HIPAA knowledge
- AI product support
- Voice product support
Day to day
- Serve as the first point of contact for clinicians staff and admins across email chat tickets and phone
- Troubleshoot common operational issues such as password resets login errors app restarts audio file transfers and account configuration
- Document and escalate product issues to engineering with clear context while following through until the user has a resolution
- Handle high ticket volume with strong triage skills calm communication and consistent support quality
- Translate recurring user pain points into actionable feedback and partner with Customer Success to improve the support experience
Hiring process
- Initial Phone Screen
- Hiring Manager Call
- Take Home Assessment
- Final Round + Virtual Meet and Greet