Technical Implementation Analyst, Digital Products

Skills
Amazon S3BrandingCSSClient RequirementsCustomer ServiceDigital MarketingHTML
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Strong knowledge of modern CMS (Wix, Wordpress, Squarespace)
  • Degree in Computer Science, Digital Marketing or relevant field
  • Outstanding organizational and time management skills
  • High EQ/interpersonal skills
  • Willingness to strive for positive customer outcomes
  • Self-motivated, curious, and resilient
  • Desire to build meaningful partnerships and find solutions for customers

Day to day

  • Play a crucial role in supporting the implementation process
  • Collaborate with Onboarding & Customer Success teams
  • Provide world-class support to customers during software implementation
  • Use design skills for visually appealing web integrations
  • Manage project timelines and deliverables
  • Coordinate app assets in AWS S3 buckets
  • Customize app visuals and create assets for clients
  • Troubleshoot and resolve issues related to app builds
  • Engage with Apple and Google support teams
  • Ensure compliance with platform guidelines