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Technical Implementation Specialist
Skills
Customer ServiceGoogle SheetsInterpersonalProject ManagementSkilled Multi-TaskerSoftware ImplementationTroubleshooting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1+ years of technical troubleshooting and project management experience
- Strong track record of correctly identifying and understanding tricky technical issues
- Experience utilizing project management software such as Jira/Confluence, Excel/Google Sheets, and/or Monday.com
- Ability to work with clients and provide excellent customer service
- Solid interpersonal and communication skills, both verbal and written
- Ability to multitask and manage multiple projects
Nice to have
- Motivated by solving problems
- Detail-oriented
- Collaborative
- Organized
Day to day
- Primary internal and external technical resource for Large Provider Groups and Health System implementations
- Plan, develop, and execute Health System integration projects with our enterprise clients and implementation team
- Coordinate technical work streams across multiple internal teams and client stakeholders, drive technical implementation and QA, and ensure a high-quality technical onboarding or support experience for our enterprise clients
- Optimize the integration around our core interoperability KPIs