Technical Product Analyst

Skills

Human Capital ManagementKronosProduct ManagementUser Acceptance Testing

Role

What the job involves

The main requirements, responsibilities and hiring steps.

Day to day

Facilitate the launch implementation and productization of new HCM integrations and features into our current solution offering
Work closely with our HCM product team implementation team external solution partners and internal stakeholders to optimize industry-relevant products that meet client specifications and positively impact the client experience at Würk
Support the team in prioritizing and rolling out new features create implementation and service models that support efficiency internal cost optimization and client satisfaction
Serve as 2nd level support on clients with technical integrations
Scope and define business requirements for new client and partner integrations
Troubleshoot integrations and provide second level support
Transfer client support cases to development bugs when needed
Create epics and stories for client integration work and projects
Work with the development team on new client integration projects and monitor through UAT
Unblock development team when client responses are needed
Monitor and review integration error logs
Participate in backlog grooming and prioritization
Create plans for incorporating new integrations software features and changes into Würk processes and client setup
Test new configuration options and updates in HCM system and integration framework
Make configuration updates to multiple client HCM systems and integration framework
Create professional documentation of new process and procedures regarding HCM system usage
Create support and training documents for internal and external users
Maintain data integrity of internal client administration system auditing data for inaccuracies and establishing internal processes for system use and updates
Create reports in client administration system for cross-client and internal use

Company

Why this team might suit you

Mission, benefits, values and useful company context.

Mission

Wurk exists to help underserved cannabis businesses fortify, comply, and thrive in the face of uncertain regulatory environments. The Human Resources platform allows employers to protect and streamline their operations while providing an environment where employees are a priority every step of the way. The intuitive, all-in-one solution automates the most complicated and risk-prone processes with recruiting, scheduling, and payroll.

Values

Looking to join an organization where you feel valued and encouraged to achieve your dreams? We are actively looking for individuals who align with our values and are passionate about thriving in a fast-paced, ever-changing industry. We believe it is our responsibility to protect the people and organizations of the cannabis industry so they can continue to impact the world we live in. If this excites you, we at Würk would love to meet you! A successful Technical Product Analyst will facilitate the launch, implementation and productization of new HCM integrations and features into our current solution offering. This individual will work closely with our HCM product team, implementation team, external solution partners and internal stakeholders to optimize industry-relevant products that meet client specifications and positively impact the client experience at Würk. They will support the team in prioritizing and rolling out new features, as well as creating implementation and service models that support efficiency, internal cost optimization and client satisfaction. They will serve as 2nd level support on clients with technical integrations.