Technical Product Manager & Business Analyst
Skills
Cross-Functional Team LeadershipCustomer SatisfactionIT DocumentationKey Performance IndicatorsQuality AssuranceTechnical ArchitectureTechnical Product Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Highly motivated with excellent business skills and technical knowledge
- Improvement/process driven and analytically sound
- Bachelor’s Degree in Business Administration or Management or equivalent experience
- 8-10 years of technical customer service and/or operations managerial experience
- Exposure to JavaScript JSON & XML
- Experience using PowerBi SQL PowerQuery
- Project Management/Continuous Improvement experience
- Leadership ability with effective communication skills and excellent problem-solving skills
- Proven track record in customer satisfaction.
Nice to have
- Collaborative
- Decisive
- Adaptable
- Accountable
- Strong communicator
- Problem solver
Day to day
- Act as the service point of contact for North America service applications.
- Responsible for the deployment high availability and performance of company products applications and infrastructure.
- Drive the building testing and releasing of product applications elements and software.
- Develop update and perfect product application and web functionality to support evolving customer and business needs.
- Collaborate cross functionally to promote sustainable development through technical excellence and user-friendly design.
- Develop and apply data-driven metrics (KPIs) to evaluate operational effectiveness.
- Provide function-specific and cross-functional support to enhance business operations effectiveness and efficiency.
Hiring process
- The application window is expected to close October 25th 2024