Technical Product Manager

Day to day

• Define customer value and roadmap for our SaaS e-commerce operations and connectivity products
• Gather insights from multiple internal and external data sources to build product roadmap
• Work with cross functional and globally distributed teams for rapid and high quality product development
• Partner closely with Engineering translating business requirements for ease of development
• Stay on top of trends in the industry including competitors and surface new product offering and positioning ideas
• Communicate with various external partners for collaboration to advance the product
• Troubleshoot day-to-day operational roadblocks
• Get involved in a wide range of customer scenarios from pre-sales to on-boarding through to support so as to understand the day-to-day customer experience and build a product which addresses requirements and makes self-service on-boarding and operations easy