Concord is a technology consultancy building connected customer experiences backed by powerful AI & analytics and underpinned by secure IT foundations.

Digital Experience | Data & Analytics | Engineering & Applications

Concord

We blend style with substance to create flawless customer experiences underwritten by superior data foundations.

About UsConcord isn't your typical consulting firm; we're an execution company. We help organizations move technology and AI initiatives from concept to measurable capability, working alongside our clients from the initial definition of success through full implementation and adoption.
Our team brings expertise across artificial intelligence and data, digital experience, and platform engineering, enabling the organizations we serve to build lasting internal capability. We operate as a global team, with a presence across the United States, Latin America, Europe, and India, giving our clients access to specialized talent and continuous coverage across time zones.
About the RoleWe're supporting a large-scale ERP/CRM migration with parallel workstreams across GTM, Finance, and internal technical teams. This role owns requirements gathering and process flow documentation across the quoting, contracting, pricing, invoicing, and billing lifecycle, translating how the business actually operates today into clear, structured input that will shape vendor evaluation and the eventual system design.
What You'll Be DoingLead requirements-gathering sessions with GTM, Finance, and internal technical stakeholders to capture current-state processesDocument end-to-end process flows across quoting, contracting, pricing, invoicing, and billingTranslate business requirements into structured artifacts usable for RFP development and vendor evaluationIdentify gaps, redundancies, and pain points in existing CRM/ERP workflowsPartner with technical teams to map current-state processes to future-state system capabilitiesSupport deliverables and prepare documentationFacilitate cross-functional alignment between GTM, Finance, and technical stakeholders on process definitionsMaintain and iterate on process documentation as requirements evolve through the vendor selection process
Experience and SkillsAt least 7+ years of experience as a Technical Product Owner, Product Analyst, or Business Analyst on an ERP or CRM migration/implementationHands-on experience with the quoting, contracting, pricing, invoicing, and billing processDemonstrated ability to gather requirements and produce process flow documentation for cross-functional stakeholdersExperience with CRM and ERP platforms 
What We OfferHealth, Dental, and Vision Insurance: Comprehensive coverage to support your well-being.Employer Contributions to Health Savings Accounts (HSA): Helping you save for medical expenses.Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a $200 Lifestyle Spending Account (LSA).Disability Insurance: Short- and long-term coverage, fully paid by the employer.Life and AD&D Insurance: Employer-provided coverage, with options for additional voluntary coverage.Employee Assistance Program (EAP): Access to personal and professional support resources.Career Growth Opportunities: Pathways for advancement and skill development.Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.
Additional InformationLocation: Remote, US only.Employment Type: 6-12 month contract. Possibility of extension.Compensation: $55 - $65/hr W2 hourly or $65 - $75/hr C2C. Compensation will be determined based on relevant experience, skills, and overall qualifications.Requirements: Must be authorized to work legally in the US without sponsorship, now or in the future.

Technical Product Owner / Analyst

What the job involves