Technical Product Support Analyst (HR Talent)
Skills
Computer ScienceContextContinuous ImprovementDatabasesHTMLOracle DatabaseOracle HCM
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience supporting multiple software products in complex technical environments
- Hands-on SQL scripting and relational database troubleshooting experience
- Working knowledge of HTML CSS and JavaScript for debugging
- Experience with REST or SOAP APIs and endpoint testing
- Experience handling escalations and customer expectations
- Ability to work Monday-Friday 8am-5pm PT
- Legal authorization to work permanently in the United States without sponsorship
Nice to have
- Analytical
- Customer-focused
- Detail-oriented
- Collaborative
- Proactive
- Mentoring mindset
Day to day
- Resolve complex technical issues across web-based platforms and APIs with a primary focus on Infor HR Talent and related integrations.
- Conduct deep functional analysis testing and debugging using SQL web technologies and code-level investigation to pinpoint root causes and deliver precise fixes.
- Partner with engineering product and HR stakeholders to coordinate escalations improve reliability and support critical talent payroll and benefits workflows.