Technical Product Support
Skills
Analytical SkillsManualsNetwork ConfigurationProceduralProcedural ManualsRail TransportSubject Matter Experts
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Excellent communication experience in customer-facing roles
- Proficient in Linux/Windows including system/network configuration and bash scripting
- Experience with networking including configuration of network devices
- Able to work flexible shifts including a 4 on 4 off schedule
- Excellent command of the English language both written and spoken
- Experience in an ITIL aligned organisation desirable
- Familiar with DevOps Agile and SQL
Nice to have
- Data Feeds
- Docker
- Kubernetes
- Linux
- Kibana
- Grafana
- Prometheus
- Java
- MariaDB
- SQL
- Jira
- Confluence
- Azure DevOps
- AWS
Day to day
- Support and maintain traffic management simulation and training systems and associated equipment
- Provide remote support and attend site visits for commissioning and incident resolution
- Engage with internal teams to implement technical solutions and best practices
- Document issues and solutions within the ITSM system
- Mentor colleagues to enhance their technical skills