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Technical Services Engineer
Skills
Customer SupportFeature TestingKotlinObjective-CTechnical ServicesTechnical SupportTroubleshooting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 4-year undergraduate degree in computer science/engineering or related discipline
- Experience with programming languages: Objective-C, Kotlin, Java, Ruby, Python
- Quickly grasp and understand new technologies and concepts
- 1-2 years as QA Engineer, Software Engineer, or Customer Success/Support Engineer
- Experience deploying technology solutions or in technical customer support role
- Familiarity with mobile SDKs
Nice to have
- Strong communicator
- Collaborative spirit
- Problem solver
Day to day
- Work closely with mParticle's Customer Success, Engineering, and Solutions Consulting teams to provide world-class service
- Support customer developer teams implementing mParticle’s SDKs and APIs
- Support various components of the mParticle platform such as Audiences, IDSync, and Profile API
- Interact with top minds and technology stacks in mobile app business
- Become an expert in all things mParticle, including mobile SDKs and partner integrations
- Communicate product feedback from customers to product and engineering teams
- Assist with new product feature testing
- Build internal tooling, SOPs and KBs for customer-facing teams