Technical Services Manager
Skills
Delivery ManagementEnterprise Resource PlanningIT Service DeliveryJD EdwardsMicrosoftService-Level AgreementsTechnical Application
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree preferred in relevant field
- Minimum 4 years' experience in technical application delivery management
- Strong communication and problem-solving skills
- Detail-oriented and result-driven
- Ability to work with remote and office-based resources
- Experience in ERP or similar technologies
- Strong working knowledge of Microsoft products
Day to day
- Manage support service delivery to meet SLAs
- Participate in service review meetings
- Build dedicated support teams for customers
- Participate in new customer onboarding
- Perform Incident Manager role on P1 incidents
- Implement service improvement initiatives
- Keep abreast of current trends and technologies
- Manage patching/maintenance schedules
- Manage client needs at CAB meetings
- Provide presales support