RemotevilleRemote Technical Services Manager Job in UK Redfaire
Technical Services Manager Redfaire
£ -
Delivery ManagementEnterprise Resource PlanningIT Service DeliveryJD EdwardsMicrosoftService-Level AgreementsTechnical ApplicationTechnical Support
Mid-level (3-4 years) - Senior (5-8 years)
UK
Helping companies achieve their goals with Oracle JD Edwards ERP and Oracle Cloud. Click on the button to contact us.
125+ employees
Enterprise
Role
Who you are
- Bachelor's degree preferred in relevant field
- Minimum 4 years' experience in technical application delivery management
- Strong communication and problem-solving skills
- Detail-oriented and result-driven
- Ability to work with remote and office-based resources
- Experience in ERP or similar technologies
- Strong working knowledge of Microsoft products
What the job involves
- Manage support service delivery to meet SLAs
- Participate in service review meetings
- Build dedicated support teams for customers
- Participate in new customer onboarding
- Perform Incident Manager role on P1 incidents
- Implement service improvement initiatives
- Keep abreast of current trends and technologies
- Manage patching/maintenance schedules
- Manage client needs at CAB meetings
- Provide presales support
Company
Company mission
Redfaire is dedicated to transforming the way clients do business by developing IT solutions that create value, drive innovation, and reduce costs. They aim to be problem solvers and trusted advisors, committed to building long-term partnerships with their customers across various industries.Company benefits
- Fixed term contract with potential for permanency
- Opportunities for learning new technologies
- Contribute to service and process improvements
Company values
- Innovation
- Quality
- Partnership
- Customer-centric