Technical Services Support
Skills
Customer ServiceMicrosoft ExcelNumeracyPension SchemesRail TransportService-Level AgreementsTechnical Services
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Understanding and knowledge of DB pensions and member benefit calculations
- Background in the pensions industry
- Technically focused with willingness to keep updated on emerging pensions developments
- Good analytical, investigative, and numerical skills
- Experience of using Microsoft Excel spreadsheets
- Ability to communicate effectively (writing and orally)
- Customer service driven
- Ability to balance priorities and workloads while meeting service-level agreements and managing customer expectations
- Collaborative mindset
Nice to have
- Analytical skills
- Investigative skills
- Numerical aptitude
- Clear documentation
- Effective communication
- Customer service driven
- Ability to balance priorities
- Collaborative mindset
- Open mindset
Day to day
- Deliver calculations, data, and reporting under the buy-in/buy-out operational framework
- Calculate member’s benefits, using insurer factors and checks of amounts received from insurers
- Produce clear and accurate benefit specifications, other data extracts, and provide complex calculations and solutions to queries to improve member experience
Hiring process
- Click on the apply button or visit the Careers Page by 4th October 2024