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Remote Technical Software Support Analyst Job in Missouri, United States Cencora

Technical Software Support Analyst Cencora
$40000 - $60000
DatabasesIdentifying IssuesInterpersonalLocal Area NetworkOrganization SkillsPeripheralsService LevelsTracking SystemsWorkload Prioritization
Junior (1-2 years) - Mid-level (3-4 years)
MissouriUnited States
22105+ employees
HealthcarePharmaceuticalBiopharmaDistribution


Role


Who you are

  • Excellent written and verbal communication skills
  • Experience using Windows and Microsoft Office applications
  • Good interpersonal skills
  • Ability to work independently and in a team
  • Ability to prioritize workload and meet deadlines
  • Strong organizational skills and attention to detail
  • Ability to learn information quickly

Desirables

  • Database querying (SQL)
  • Strong computer, networking, and technical skills
  • 2-4 years' customer service experience supporting PCs in a LAN environment


What the job involves

  • Provide direct customer support for medical software issues
  • Respond to requests via phone, email, or chat
  • Troubleshoot software and identify hardware/network issues
  • Guide customers through solutions and document in tracking system
  • Collaborate with team members for complex problems
  • Communicate technical solutions in a user-friendly manner

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Company


Company mission

Cencora, a company building on the legacy of AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving the lives of people and animals around the world. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We also help our partners bring their innovations to patients more efficiently to accelerate positive outcomes. Becoming Cencora has allowed us to combine all the companies and services of AmerisourceBergen. Now, as a unified and internationally inclusive brand, we’re continuing to invest in and focus on our core pharmaceutical distribution business, while also growing our platform of pharma and biopharma services to support pharmaceutical innovation and access. Our 46,000+ worldwide team members are shaping the future of healthcare through the power of our purpose: We are united in our responsibility to create healthier futures.



Company benefits

  • Medical, dental, and vision care
  • Backup dependent care
  • Adoption assistance
  • Infertility coverage
  • Family building support
  • Behavioral health solutions
  • Paid parental and caregiver leave
  • Training programs and professional development
  • Mentorship programs and employee resource groups
  • Volunteer activities


Company values

  • Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
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