RRemoteville
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Technical Software Support Analyst

Skills
DatabasesIdentifying IssuesInterpersonalLocal Area NetworkOrganization SkillsPeripheralsService Levels
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Excellent written and verbal communication skills
  • Experience using Windows and Microsoft Office applications
  • Good interpersonal skills
  • Ability to work independently and in a team
  • Ability to prioritize workload and meet deadlines
  • Strong organizational skills and attention to detail
  • Ability to learn information quickly

Nice to have

  • Database querying (SQL)
  • Strong computer, networking, and technical skills
  • 2-4 years' customer service experience supporting PCs in a LAN environment

Day to day

  • Provide direct customer support for medical software issues
  • Respond to requests via phone, email, or chat
  • Troubleshoot software and identify hardware/network issues
  • Guide customers through solutions and document in tracking system
  • Collaborate with team members for complex problems
  • Communicate technical solutions in a user-friendly manner