Technical Support Analyst
Skills
Analytical SkillsApplication SupportCustomer SatisfactionCustomer SupportHigh Performance ComputingKey Performance IndicatorsOperating Systems
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1-2 years of accounting experience
- Strong problem-solving and analytical skills
- Ability to multitask in a fast-paced environment
- Proficiency in Microsoft Office applications
- Customer-centric with excellent communication skills
Nice to have
- SQL
- Oracle
- IIS
- Web Security
Day to day
- Provide quality technical software support to clients using Deltek products
- Resolve customer issues via phone e-mail chat and web
- Collaborate with peers and leverage senior resources to resolve complex problems
- Proactively manage and meet customer expectations while expanding product knowledge