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Remote Technical Support Analyst Job in United States Deltek

Technical Support Analyst Deltek
Analytical SkillsApplication SupportCustomer SatisfactionCustomer SupportHigh Performance ComputingKey Performance IndicatorsOperating SystemsOral
Junior (1-2 years) - 
United States


Better software means better projects.
4680+ employees
SaaSEnterpriseSoftwareProfessional Services


Role


Who you are

  • 1-2 years of accounting experience
  • Strong problem-solving and analytical skills
  • Ability to multitask in a fast-paced environment
  • Proficiency in Microsoft Office applications
  • Customer-centric with excellent communication skills

Desirables

  • SQL
  • Oracle
  • IIS
  • Web Security



What the job involves

  • Provide quality technical software support to clients using Deltek products
  • Resolve customer issues via phone e-mail chat and web
  • Collaborate with peers and leverage senior resources to resolve complex problems
  • Proactively manage and meet customer expectations while expanding product knowledge

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Company


Company mission

Deltek innovates and delivers software and solutions that empower project-based businesses to maximize performance at every stage of the project lifecycle, enabling superior levels of project intelligence, management, and collaboration.




Company benefits

  • Challenging and fun work environment
  • Opportunities for continuous learning and skill development
  • Global team collaboration



Company values

  • Innovation
  • Collaboration
  • Customer Focus
  • Expertise



Company HQ

Herndon
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