RemotevilleRemote Technical Support Analyst Job in United States Deltek
Technical Support Analyst Deltek
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Active DirectoryDeltekInternet Information ServicesSoftware SupportWindows Server
Junior (1-2 years) -
United States
Better software means better projects.
4680+ employees
SaaSEnterpriseSoftwareProfessional Services
Role
Who you are
- Superb customer service skills.
- 2+ years in technical customer service or software support.
- Strong knowledge of Enterprise solutions software
- Proficiency with Microsoft Windows Server Active Directory and SQL Server.
- Preferred experience in supporting web-enabled software with Microsoft .NET IIS and SharePoint.
- Able to multi-task in a fast-paced environment.
- Ability to work independently and be self-motivated.
- US Citizenship is required.
What the job involves
- Provide quality technical software support to clients using Deltek products Vision/Vantagepoint.
- Work with a team to support customers via telephone email chat and the internet.
- Assess the nature of customer issues and resolve most support problems
- Escalate complex issues to appropriate Support Analysts.
Company
Company mission
Deltek innovates and delivers software and solutions that empower project-based businesses to maximize performance at every stage of the project lifecycle, enabling superior levels of project intelligence, management, and collaboration.Company values
- Innovation
- Collaboration
- Customer Focus
- Expertise