Technical Support Analyst
Skills
Active DirectoryDeltekInternet Information ServicesSoftware SupportWindows Server
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Superb customer service skills.
- 2+ years in technical customer service or software support.
- Strong knowledge of Enterprise solutions software
- Proficiency with Microsoft Windows Server Active Directory and SQL Server.
- Preferred experience in supporting web-enabled software with Microsoft .NET IIS and SharePoint.
- Able to multi-task in a fast-paced environment.
- Ability to work independently and be self-motivated.
- US Citizenship is required.
Day to day
- Provide quality technical software support to clients using Deltek products Vision/Vantagepoint.
- Work with a team to support customers via telephone email chat and the internet.
- Assess the nature of customer issues and resolve most support problems
- Escalate complex issues to appropriate Support Analysts.