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Technical Support & Professional Services Consultant
Skills
Client OnboardingConsultingData IngestionData MigrationGo Live SupportSenior Stakeholder ManagementSoftware Configuration Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven experience in a Technical Consulting Implementation or Professional Services role ideally within SaaS or healthcare/dental technology
- Strong requirement gathering and documentation skills
- Hands-on experience with platform configuration QA and testing
- Confident communicator comfortable engaging directly with clients in meetings and workshops
- Structured approach to problem-solving with strong attention to detail
- Ability to manage multiple workstreams and prioritise effectively
Nice to have
- Client-focused
- Detail-oriented
- Collaborative
- Proactive
- Structured
Day to day
- Deliver end-to-end client implementations on the CARAGON platform from requirement gathering through to go-live
- Facilitate client meetings and workshops to capture and document business and technical needs
- Configure the platform carry out QA and testing and provide hypercare support after go-live