Remote Technical Support Consultant Job in United States Centric Software

Who you are

• Demonstrated expertise in customer-facing roles, coupled with strong IT troubleshooting skills
• Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud)
• Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field
• Minimum of 2 years' experience in a similar role, preferably within the technology or fashion industry
• Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable

Desirables

• PLM/PDM knowledge
• Cloud infrastructure knowledge
• Strong IT troubleshooting skills
• Customer-facing skills
• SQL or Oracle expertise

What the job involves

• Delivering exceptional customer support and technical guidance
• Addressing customer inquiries and providing efficient solutions
• Resolving customer queries and issues promptly, while adhering to SLAs
• Collaborating with R&D, Services, and Pre-sales teams to address bugs and ensure project timelines
• Managing complex customer accounts, understanding their hardware and software setups.