Technical Support Consultant
Skills
Information TechnologyMicrosoft AzureCustomer SupportDatabase AdministrationDatabasesFunctionalityService-Level Agreements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Demonstrated expertise in customer-facing roles, coupled with strong IT troubleshooting skills
- Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud)
- Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field
- Minimum of 2 years' experience in a similar role, preferably within the technology or fashion industry
- Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable
Nice to have
- PLM/PDM knowledge
- Cloud infrastructure knowledge
- Strong IT troubleshooting skills
- Customer-facing skills
- SQL or Oracle expertise
Day to day
- Delivering exceptional customer support and technical guidance
- Addressing customer inquiries and providing efficient solutions
- Resolving customer queries and issues promptly, while adhering to SLAs
- Collaborating with R&D, Services, and Pre-sales teams to address bugs and ensure project timelines
- Managing complex customer accounts, understanding their hardware and software setups.