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Technical Support Engineer 2
Skills
Computer ScienceConflictDatabasesProduct TrainingSalesService-Level AgreementsServiceability
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor degree in computer science information systems or equivalent experience
- Required two years supporting web-based applications
- Medical insurance or medical bill review experience preferred
- SQL certification preferred
- Knowledge of SQL and database contents and structure preferred
- Demonstrated knowledge of system integration troubleshooting hardware conflicts data communication and diagnostics to board level
- Proven ability to handle multiple tasks or projects
- Experience writing technical documentation required
- Effective oral and written communication skills required
- Self-starter able to work independently analyze problems and recommend solutions
Nice to have
- Self-starter
- Independent worker
- Detail-oriented
- Strong communicator
- Analytical mindset
Day to day
- Provide proactive and reactive technical support for Mitchell Auto Casualty software solutions, acting as a technical liaison across product, support, and customer teams.
- Investigate and resolve escalated customer issues by reproducing problems, interfacing with stakeholders, and logging confirmed defects in the tracking system.
- Create technical training and documentation that improves serviceability, supports product launches, and helps customer service teams troubleshoot and implement software effectively.