RRemoteville
zerohash logozerohash

Technical Support Engineer (AMER)

Skills
Programming LanguagesSoftware As A ServiceDatabasesFiatPythonRustService-Level Agreements
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 3+ years in technical client-facing support engineering solutions engineering or software development role
  • Strong understanding of REST APIs SDKs websockets and webhooks
  • Ability to write SQL queries to retrieve and analyze data
  • Proficiency in Python JavaScript TypeScript Golang or Rust
  • Experience with logging documentation ticket tracking and SLA monitoring tools
  • Ability to explain technical issues clearly to technical and non-technical stakeholders

Nice to have

  • Docker experience
  • Kubernetes experience
  • Fintech background
  • SaaS background
  • Blockchain knowledge
  • Crypto knowledge
  • Web3 knowledge

Day to day

  • Investigate complex technical issues across code, client integrations, and infrastructure to uncover bugs, bottlenecks, and configuration problems.
  • Partner closely with Engineering to escalate product gaps, prioritize defects, and turn client feedback into actionable improvements.
  • Build internal tools, scripts, dashboards, alerts, monitors, and runbooks that strengthen support efficiency and help prevent incidents before they escalate.
  • Support enterprise partners during critical incidents while communicating clearly with both technical and non-technical stakeholders.

Hiring process

  • Apply directly through the careers webpage or zero-hash.breezy.hr