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Technical Support Engineer, EMEA
Skills
Cloud ComputingArgoEngineeringEventsHTMLKubernetesNetwork Switches
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years in a customer-facing support role
- Experience configuring and troubleshooting Kubernetes infrastructure
- Hands-on experience with Argo CD in a professional setting
- Familiarity with SDLC CI/CD pipelines or GitOps concepts
- Strong communication skills and ability to explain context clearly
- Enthusiasm for being a primary point of contact for customers
- Proactive strategic mindset with focus on scalable solutions
- Strong systems thinking and root cause analysis skills
Nice to have
- Collaborative
- Curious
- Customer focused
- Strategic
- Proactive
- Detail oriented
Day to day
- Provide outstanding technical support to open-source users and enterprise customers across chat forums GitHub and phone
- Troubleshoot diagnose and resolve customer issues quickly and accurately while identifying root causes
- Help improve documentation build support playbooks and create scalable support processes