Technical Support Engineer - EMEA
Skills
DevopsJavaCustomer SuccessDigital BusinessMobile PlatformsPHPRolling
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 2 years in a customer-facing technical role
- Knowledge of programming concepts and fluency in at least one language such as Node.js PHP or Java
- Ability to resolve customer issues using established troubleshooting practices
- Experience with related work education or training equivalent to professional experience
- Based in the UK with working hours aligned to EMEA business hours
Nice to have
- Curious
- Collaborative
- Inclusive
- Customer-focused
- Motivated to learn
Day to day
- Resolve technically complex customer issues across departments
- Use LaunchDarkly platform knowledge including SDKs and integration patterns to troubleshoot routine and moderate-complexity cases
- Analyze support trends and recommend improvements to workflows and tooling
- Deepen technical expertise to handle a wider range of issues independently
Hiring process
- Apply via the Careers page
- Formal interview process
- Email careers@launchdarkly.com for fraudulent representation