Remote Technical Support Engineer I Job in United States CivicPlus

Who you are

• Work at a computer for extended periods
• Provide clear communication written and verbal
• Possess excellent interpersonal skills
• Be pro-active and a self-starter
• Adapt to a quickly changing environment
• Possess strong technical and analytical skills (HTML, CSS, JavaScript)
• Be customer-focused
• Manage and prioritize multiple tasks and deadlines
• Drive to improve through training and personal growth
• Have a degree in relevant technologies (preferred) or comparable experience

Desirables

• Strong written and verbal communication skills
• Technical and analytical skills
• Customer-focused

What the job involves

• Provide exceptional technical support and customer service for CivicPlus products across email, live chat, and phone channels
• Investigate, troubleshoot, and resolve customer issues while documenting interactions via ticketing software
• Build strong relationships with colleagues and customers and escalate unresolved issues to internal teams with comprehensive documentation

Application process

• Introductory Call with a member of our Talent Acquisition team
• First Interview with the Hiring Manager
• Second Interview- Panel Interview with up to 4 CivicPlus Team Members
• Interview Project Activity
• Offer