RRemoteville

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CivicPlus logoCivicPlus

Technical Support Engineer I

Skills
CSSCustomer-Focused ServiceDocumentationEasily AdaptableOralTechnical SupportTicketing Systems
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Work at a computer for extended periods
  • Provide clear communication written and verbal
  • Possess excellent interpersonal skills
  • Be pro-active and a self-starter
  • Adapt to a quickly changing environment
  • Possess strong technical and analytical skills (HTML, CSS, JavaScript)
  • Be customer-focused
  • Manage and prioritize multiple tasks and deadlines
  • Drive to improve through training and personal growth
  • Have a degree in relevant technologies (preferred) or comparable experience

Nice to have

  • Strong written and verbal communication skills
  • Technical and analytical skills
  • Customer-focused

Day to day

  • Provide exceptional technical support and customer service for CivicPlus products across email, live chat, and phone channels
  • Investigate, troubleshoot, and resolve customer issues while documenting interactions via ticketing software
  • Build strong relationships with colleagues and customers and escalate unresolved issues to internal teams with comprehensive documentation

Hiring process

  • Introductory Call with a member of our Talent Acquisition team
  • First Interview with the Hiring Manager
  • Second Interview- Panel Interview with up to 4 CivicPlus Team Members
  • Interview Project Activity
  • Offer