RRemoteville
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Technical Support Engineer I

Skills
ConsoleCritical ThinkingCustomer ExperienceDatabasesMinutesOralService-Level Agreements
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Technical knowledge of software applications troubleshooting and basic programming
  • Familiarity with Postman Jira observability platforms and Chat AI LLMs
  • Enterprise customer service experience
  • Strong written and verbal communication skills
  • Urgency to solve customer needs
  • Time management skills and ability to manage multiple priorities
  • Teamwork and collaboration skills
  • Critical thinking skills
  • Attention to detail

Nice to have

  • Detail oriented
  • Collaborative
  • Customer focused
  • Analytical
  • Adaptable

Day to day

  • Investigate escalated production issues and determine likely root causes through careful triage and analysis
  • Manage queue workflow and first response SLAs while keeping customers informed throughout the case lifecycle
  • Write clear JIRA tickets and database updates with technical details such as API values error links and console screenshots
  • Collaborate with senior TSEs Generalists and CX teams to resolve high priority issues and strengthen technical knowledge

Hiring process

  • Apply via the internal job board if you are an internal candidate