Remote Technical Support Engineer I Job in Colorado, United States Pax8

Who you are

• At least 2 years in technical support with a solid grasp of Azure services including Virtual Desktops networking VPNs
• Problem-solving and quick adaptation to new environments.
• Strong written and spoken communication.
• Growth mindset eager to learn experiment and grow mastering new technologies and innovative challenge solutions.
• Thriving in collaborative environments.
• Excellent time management handling multiple priorities efficiently.
• B.A./B.S. in a related field or equivalent experience.
• Bonus points for certifications like Microsoft AZ-900, AZ-104, AZ-140, or Nerdio-100.

Desirables

• Teamwork
• Eagerness to learn
• Excellent communication skills

What the job involves

• You'll be on the frontlines of ensuring our partners' success by providing top-tier technical support for Microsoft Azure services and other leading cloud solutions.
• You'll help our partners navigate and resolve their technical challenges, ensuring they get the most out of their cloud investments.
• Empower our partners by educating them on supported technologies, diagnosing issues, and guiding them toward solutions that foster self-sufficiency.
• Collaborate closely with our sales teams to provide a seamless support experience that leaves our partners feeling well cared for.
• Stay ahead of the curve by participating in regular training sessions, ensuring you're always up to date on the latest technologies and best practices.