RRemoteville

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Technical Support Engineer I

Skills
Microsoft AzureDesktop ComputersEnglishNetworkingTechnical SupportTrainingTroubleshooting
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • At least 2 years in technical support with a solid grasp of Azure services including Virtual Desktops networking VPNs
  • Problem-solving and quick adaptation to new environments.
  • Strong written and spoken communication.
  • Growth mindset eager to learn experiment and grow mastering new technologies and innovative challenge solutions.
  • Thriving in collaborative environments.
  • Excellent time management handling multiple priorities efficiently.
  • B.A./B.S. in a related field or equivalent experience.
  • Bonus points for certifications like Microsoft AZ-900, AZ-104, AZ-140, or Nerdio-100.

Nice to have

  • Teamwork
  • Eagerness to learn
  • Excellent communication skills

Day to day

  • You'll be on the frontlines of ensuring our partners' success by providing top-tier technical support for Microsoft Azure services and other leading cloud solutions.
  • You'll help our partners navigate and resolve their technical challenges, ensuring they get the most out of their cloud investments.
  • Empower our partners by educating them on supported technologies, diagnosing issues, and guiding them toward solutions that foster self-sufficiency.
  • Collaborate closely with our sales teams to provide a seamless support experience that leaves our partners feeling well cared for.
  • Stay ahead of the curve by participating in regular training sessions, ensuring you're always up to date on the latest technologies and best practices.