Technical Support Engineer I
Skills
Computer ScienceAdministrationContinuous AvailabilityDatabasesEnhanced Data Rates For GSM EvolutionGlobal BusinessMotors
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 0 to 2 years of experience in technical support software testing or junior software development
- Bachelor’s degree in Computer Science Information Technology or a related technical field
- Hands-on experience with Windows Linux and AIX operating systems
- Foundational knowledge of C and Python with ability to read code debug and build scripts
- Interest in Artificial Intelligence and Large Language Models
- Basic understanding of database management systems
- Familiarity with Git Bitbucket Jira and Agile methodologies
- Strong critical thinking analytical and communication skills
Nice to have
- customer-first mindset
- collaborative team spirit
- fast-paced adaptability
- continuous learning
Day to day
- Support global customers with deployment configuration and troubleshooting of MultiValue database products
- Perform root cause analysis on complex production issues and drive incidents to resolution
- Assist QA with testing patches and releases while writing automation scripts and technical documentation
- Read and debug C code and collaborate with senior engineers on bug investigation
- Participate in on-call rotations and help integrate AI tools into support workflows