RemotevilleRemote Technical Support Engineer II Job in United States Advantive
Technical Support Engineer II Advantive
$ -
3Rd Party IntegrationsAttention To DetailDocumentationRoot CauseSolution-OrientedSupport EngineersTechnical SupportTroubleshootingWritten
Junior (1-2 years) - Mid-level (3-4 years)
United States
640+ employees
SaaSManufacturingDistributionSoftware
Open for applications
Role
Who you are
- 2+ years tech support experience with Enterprise customers
- Strong verbal/written communication
- Effective time management
- Analytical, process-oriented mindset
- Troubleshooting skills for software issues
- Comfortable in deadline-driven environments across departments
- Self-starter, active team player, multitasker
- Solutions-oriented, detail-focused
- Adaptable, accepts feedback
- Friendly, patient, customer-focused
Desirables
- Accounting knowledge
- Manufacturing/Quality tech experience
- Familiar with JavaScript/SQL, AWS, CRM, ERP
- Ledger reconciliation
What the job involves
- Act as primary contact to customers for technical support via phone, email, and support portal
- Diagnose and resolve technical issues, escalate complex ones
- Ensure customer satisfaction by delivering world-class service, creating knowledge center articles
Company
Company mission
At Advantive, we create purpose-built software for specialty manufacturing and distribution businesses. Our solutions streamline complex processes, enhance operational visibility and throughput, and drive quality, profitability, and revenue growth. Deeply integrated into our customers' operations, our software optimizes the entire manufacturing and distribution lifecycle, from schedule optimization to financial management and analytics. Our expertise spans decades, ensuring our software addresses the unique needs of corrugated and packaging manufacturers, wholesale distributors, and specialty manufacturers.Company benefits
- Customer-focused environment
- Mentorship opportunities
- Dynamic team
Company values
- Customer-centricity
- Innovation
- Quality
- Operational Excellence
- Scalability