RRemoteville

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Technical Support Engineer II

Skills
3Rd Party IntegrationsAttention To DetailDocumentationRoot CauseSolution-OrientedSupport EngineersTechnical Support
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 2+ years tech support experience with Enterprise customers
  • Strong verbal/written communication
  • Effective time management
  • Analytical, process-oriented mindset
  • Troubleshooting skills for software issues
  • Comfortable in deadline-driven environments across departments
  • Self-starter, active team player, multitasker
  • Solutions-oriented, detail-focused
  • Adaptable, accepts feedback
  • Friendly, patient, customer-focused

Nice to have

  • Accounting knowledge
  • Manufacturing/Quality tech experience
  • Familiar with JavaScript/SQL, AWS, CRM, ERP
  • Ledger reconciliation

Day to day

  • Act as primary contact to customers for technical support via phone, email, and support portal
  • Diagnose and resolve technical issues, escalate complex ones
  • Ensure customer satisfaction by delivering world-class service, creating knowledge center articles