How Remoteville checks and expires listings
Technical Support Engineer
Skills
Software As A ServiceAirline TicketingAmazon Web ServicesContextElasticsearchGrafanaProduction Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Exceptional communication skills with a customer-first mindset
- Ability to join live customer calls or remote sessions during less-than-optimal times
- 2+ years of experience in Technical Support Production Support Technical Operations or similar customer-facing technical role
- Strong troubleshooting and analytical skills
- Proficiency in SQL for data investigation troubleshooting and root cause analysis
- Ability to analyze system behavior investigate anomalies and debug distributed systems and application layers
- Experience partnering closely with Engineering teams to escalate issues and drive timely resolution
- Comfortable working in fast-paced production environments and handling incidents alerts and customer-impacting issues
Nice to have
- customer-first
- detail-oriented
- calm under pressure
- proactive communicator
- collaborative
- analytical
Day to day
- Act as the primary technical contact for complex customer issues and escalations, investigating problems across multiple systems and services.
- Monitor production alerts, coordinate incident response, and communicate clearly with customers and internal teams throughout each issue.
- Analyze logs system metrics SQL queries and system behavior to identify root causes drive resolutions and improve operational processes.