Technical Support Engineer
Skills
DevopsSoftware As A ServiceAdoptionAmazon Web ServicesDatabasesLinuxResearch And Development
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years in technical or product support ideally in SaaS AppSec or DevOps platforms
- Tier 3 troubleshooting across source control systems APIs cloud platforms monitoring tools operating systems containers orchestration CI/CD and databases
- Experience with AWS and GCP with Azure as a plus
- Scripting skills in Python Bash or PowerShell for diagnostics and automation
- Excellent customer communication skills with the ability to explain complex issues in plain language
- Self motivated and comfortable collaborating across time zones in a remote first environment
Nice to have
- Enterprise customer focus
- Cross functional collaboration
- Remote first mindset
- Strong ownership
- Clear communicator
Day to day
- Serve as the primary technical contact for enterprise customers and own issues from first report to resolution
- Troubleshoot complex technical challenges across cloud environments CI/CD pipelines SCM platforms APIs and integrations
- Partner closely with R&D and product teams to diagnose issues drive fixes and improve platform performance
- Provide proactive communication documentation runbooks and training that help customers and teammates succeed
Hiring process
- Apply now and let’s build the next generation of secure software together