Technical Support Engineer
Skills
Client-FocusedEnglishNetworkingOperating SystemsRoot CauseService OrientationTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum of 5 years experience as a Technical Support Engineer at Tier 3/4 level
- Hands-on experience with troubleshooting in Linux environments and using Docker and Kubernetes
- Strong English communication skills and a team player with a collaborative work style
Nice to have
- GCP
- AWS
Day to day
- Resolve complex technical issues for customers by taking end-to-end ownership
- Act as the technical focal point and provide innovative solutions to customer needs
- Collaborate with DevOps and R&D teams to investigate and solve product issues