RRemoteville
Automation Anywhere logoAutomation Anywhere

Technical Support Engineer

Skills
Computer ScienceAirline TicketingAmazon Web ServicesApplication SupportAutomation AnywhereCritical ThinkingCustomer Success
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s degree in Computer Science Information Technology or related field
  • 2+ years of experience in technical support application support or software troubleshooting
  • Must be willing and able to work Pacific Time hours regularly
  • Strong understanding of Windows and/or Linux environments
  • Working knowledge of databases such as SQL Server MySQL or Oracle
  • Basic understanding of APIs networking and cloud concepts such as AWS Azure or GCP

Nice to have

  • Customer focus and empathy
  • Problem solving and critical thinking
  • Communication skills
  • Collaboration and teamwork
  • Accountability and ownership

Day to day

  • Provide technical support for Automation Anywhere products including A360 Bot Agent and Control Room.
  • Diagnose and troubleshoot application infrastructure and configuration issues across cloud and on-prem environments.
  • Analyze logs scripts and automation workflows to identify root causes recommend solutions and resolve complex customer cases.