Remote Technical Support Engineer Job in UK BeyondTrust

Who you are

• Bachelor’s degree or relevant experience in a related technical field
• Proficiency at the use of a system editor like Vi or Emacs
• Proficiency at shell scripting and familiarity with scripting languages like Perl, Python, TCL, and Expect
• Experience with C programming language
• Experience with Kernel system calls
• Experience with network configuration and troubleshooting issues
• Experience with general Unix/Linux administration and Unix/Linux security
• Experience with Kerberos, SSL, LDAP, Active Directory, and web server configuration
• Experience with system administration tasks related to application configuration, Windows, File System types, ACLs, OS Capabilities, and SELinux
• Experience with general SQL language and RDBMS concepts
• Understanding of strace, ltrace, pstack, and other instrumenting tools
• Understanding of Java tools like keytool to manage SSL certs in Java, curl and/or wget to interact with a PBUL REST agent

Desirables

• Strong dedication to customer care
• Strong team interaction skills
• Excellent verbal and written communication skills
• Ability to understand and analyze customer technical needs
• Flexible
• Great can-do attitude
• Enjoy working independently and as part of a team
• Great sense of humor
• Can relate to customers' challenges
• Insatiable thirst for knowledge and improvement
• Desire to grow in your role and in the company
• Up to date in the latest Cyber Security and Software trends
• Personal integrity and work ethic
• Graciously give and receive feedback
• Motivated and tenacious self-starter
• Diversity and inclusion focus

What the job involves

• Supporting customers as they deploy, configure, and report incidents with BeyondTrust products
• Troubleshooting and resolving or escalating customer incidents in a timely and professional manner
• Managing customer communication and expectations via phone, email, and chat