Technical Support Engineer
Skills
Application ConfigurationCurlDigital AuthenticationKerberosLinux SecurityLinux System AdministrationNetwork Configuration
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree or relevant experience in a related technical field
- Proficiency at the use of a system editor like Vi or Emacs
- Proficiency at shell scripting and familiarity with scripting languages like Perl, Python, TCL, and Expect
- Experience with C programming language
- Experience with Kernel system calls
- Experience with network configuration and troubleshooting issues
- Experience with general Unix/Linux administration and Unix/Linux security
- Experience with Kerberos, SSL, LDAP, Active Directory, and web server configuration
- Experience with system administration tasks related to application configuration, Windows, File System types, ACLs, OS Capabilities, and SELinux
- Experience with general SQL language and RDBMS concepts
- Understanding of strace, ltrace, pstack, and other instrumenting tools
- Understanding of Java tools like keytool to manage SSL certs in Java, curl and/or wget to interact with a PBUL REST agent
Nice to have
- Strong dedication to customer care
- Strong team interaction skills
- Excellent verbal and written communication skills
- Ability to understand and analyze customer technical needs
- Flexible
- Great can-do attitude
- Enjoy working independently and as part of a team
- Great sense of humor
- Can relate to customers' challenges
- Insatiable thirst for knowledge and improvement
- Desire to grow in your role and in the company
- Up to date in the latest Cyber Security and Software trends
- Personal integrity and work ethic
- Graciously give and receive feedback
- Motivated and tenacious self-starter
- Diversity and inclusion focus
Day to day
- Supporting customers as they deploy, configure, and report incidents with BeyondTrust products
- Troubleshooting and resolving or escalating customer incidents in a timely and professional manner
- Managing customer communication and expectations via phone, email, and chat