Remote Technical Support Engineer Job in United States BeyondTrust

Who you are

• Bachelor’s degree preferred in a related technical field
• Knowledge of SQL Connectivity and Permissions
• Basic SQL Scripting
• Active Directory and GPO
• Network Topology/Layers
• Network Tools/Utilities
• AV/ Firewall Rules and Policies
• Secure “machine to machine” communications
• Virtualization
• Windows Account Administration
• Security software
• Basic understanding of Linux and Mac OS environments
• Strong dedication to customer care
• Interpersonal skills
• Communication (oral and written) skills
• Ability to understand and analyze customer needs

Desirables

• Experience in enterprise software customer support
• Proficient knowledge of Windows Server

What the job involves

• Supporting customers as they deploy, configure, and report incidents with BeyondTrust products.
• Responding to, troubleshooting, resolving or escalating and documenting customer’s incidents in a timely, efficient and professional manner.
• Communicating with customers during configuration and troubleshooting processes.
• Participating in a team environment.