Technical Support Engineer
Skills
Account AdministrationCustomer SupportGroup PolicyLinuxM2MMacOperating Systems
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree preferred in a related technical field
- Knowledge of SQL Connectivity and Permissions
- Basic SQL Scripting
- Active Directory and GPO
- Network Topology/Layers
- Network Tools/Utilities
- AV/ Firewall Rules and Policies
- Secure “machine to machine” communications
- Virtualization
- Windows Account Administration
- Security software
- Basic understanding of Linux and Mac OS environments
- Strong dedication to customer care
- Interpersonal skills
- Communication (oral and written) skills
- Ability to understand and analyze customer needs
Nice to have
- Experience in enterprise software customer support
- Proficient knowledge of Windows Server
Day to day
- Supporting customers as they deploy, configure, and report incidents with BeyondTrust products.
- Responding to, troubleshooting, resolving or escalating and documenting customer’s incidents in a timely, efficient and professional manner.
- Communicating with customers during configuration and troubleshooting processes.
- Participating in a team environment.