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Technical Support Engineer
Skills
Software As A ServiceCellebriteCustomer Relationship ManagementDatabasesEnglishPortugueseScripting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- At least 2 years of technical support or IT support experience
- At least 2 years supporting application software solutions
- Hands-on experience with Windows workstation and application support
- Intermediate networking services and products knowledge
- Strong problem-solving skills with excellent follow-through
- Outstanding written and verbal communication skills
- Proven customer-facing experience with technical orientation
- Fast and agile learning ability
- Ability to multitask under stressful conditions
- Responsible personality for end-to-end case ownership
Nice to have
- Customer focused
- Strong communicator
- Accountable
- Team player
- Independent worker
- Passionate about support
- Take the lead
Day to day
- Troubleshoot and resolve technical issues across Cellebrite solutions for Americas customers
- Provide support through phone email and chat while managing cases in CRM systems
- Work closely with internal teams to drive issue resolution and maintain strong customer satisfaction
- Adhere to SLA and KPI targets while handling cases remotely and coordinating follow-through from open to close