Remote Technical Support Engineer Job in United States Chameleon

Who you are

• 2+ years in technical support or engineering
• 1+ years at a SaaS startup <50 employees
• Located in the Pacific Timezone (US or Canada)
• Good understanding of HTML, CSS, and JavaScript
• Ability to troubleshoot complex API structures
• Comfort with using browser console and debugging tools
• Empathy with customers
• Fully functioning workstation and quiet place to work
• High-speed internet connection
• Fluency in English

What the job involves

• Save the day by investigating and resolving issues affecting customer use of Chameleon
• Troubleshoot within the intricate connections between Chameleon and various applications
• Engage with customers in a friendly manner and build trust through understanding and teaching
• Act as a detective to efficiently troubleshoot a wide range of issues, including recreating issues on customers' software
• Use Chrome Developer Tools, review code base, and analyze relevant data to uncover root causes and solutions
• Represent Chameleon in customer meetings, respond to customer queries, and serve as a technical expert in sales meetings
• Document bugs and product improvement feedback and work with internal teams to escalate complex issues
• Contribute to the development of a knowledge base for self-serve troubleshooting
• Share knowledge and best practices with fellow team members to foster a collaborative environment

Application process

• Apply via our jobs page: https://trychameleon.notion.site/Technical-Support-Engineer-2a60846354be4bc18b0d79bd0e2666b4
• Apply via application form: https://form.typeform.com/to/YRrVS7hE#source=linkedin