Technical Support Engineer
Skills
BrowsersChrome DevtoolsCustomer ServiceDatabase QueriesEnglishService OrientationTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years in technical support or engineering
- 1+ years at a SaaS startup <50 employees
- Located in the Pacific Timezone (US or Canada)
- Good understanding of HTML, CSS, and JavaScript
- Ability to troubleshoot complex API structures
- Comfort with using browser console and debugging tools
- Empathy with customers
- Fully functioning workstation and quiet place to work
- High-speed internet connection
- Fluency in English
Day to day
- Save the day by investigating and resolving issues affecting customer use of Chameleon
- Troubleshoot within the intricate connections between Chameleon and various applications
- Engage with customers in a friendly manner and build trust through understanding and teaching
- Act as a detective to efficiently troubleshoot a wide range of issues, including recreating issues on customers' software
- Use Chrome Developer Tools, review code base, and analyze relevant data to uncover root causes and solutions
- Represent Chameleon in customer meetings, respond to customer queries, and serve as a technical expert in sales meetings
- Document bugs and product improvement feedback and work with internal teams to escalate complex issues
- Contribute to the development of a knowledge base for self-serve troubleshooting
- Share knowledge and best practices with fellow team members to foster a collaborative environment
Hiring process
- Apply via our jobs page: https://trychameleon.notion.site/Technical-Support-Engineer-2a60846354be4bc18b0d79bd0e2666b4
- Apply via application form: https://form.typeform.com/to/YRrVS7hE#source=linkedin