Technical Support Engineer
Skills
Customer ServiceNetworkingTechnical SupportTroubleshootingWi-Fi TroubleshootingVPN TroubleshootingOSI
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3 years minimum in a support role
- CP/IP fundamentals including OSI routing DNS and NAT
- Wi-Fi troubleshooting across Meraki HP Aruba Fortinet Cisco WLC Zscaler and Netskope
- VPN troubleshooting including IPSEC and GRE
- 802.1X RADIUS and EAP authentication
- Cloud DHCP VLAN management and captive portals
- Root cause analysis methodology
- Ticketing systems and structured documentation using ITIL standards
- Technical onboarding and customer training experience
- Fluent or native English at client-facing level
Nice to have
- Zero Trust knowledge
- IoT device classification
- Customer health awareness
- QBR and EBR experience
- Cross-functional collaboration
- Traffic analysis skills
- German fluency
- Cybersecurity vendor expertise
- API debugging
- Wireshark analysis
- Basic scripting
- French fluency
- Spanish fluency
Day to day
- Own incoming customer requests end-to-end and resolve complex technical issues across enterprise networking and security environments
- Lead technical onboarding by configuring deploying and validating solutions in live customer environments on-site or remotely
- Build trusted advisor relationships run recurring reviews and proactively identify risks while driving service adoption and continuous improvement
Hiring process
- Submit the application form with your technical answers
- Culture-fit interview with the Chief People Officer
- Technical interview with a Technical Customer Engineer
- Role-play interview with the Head of Customer Service
- Final interview with the CEO