RemotevilleRemote Technical Support Engineer Job in Washington DC-Baltimore COFENSE
Technical Support Engineer COFENSE
$ -
CybersecurityEmail SecurityHTMLIncident ResponseInternet Protocol SuiteLinuxNetwork SProduct SupportTechnical SupportUbuntu
Junior (1-2 years)
Washington DC-Baltimore
We see and stop the email threats that your Secure Email Gateway misses.
320+ employees
Cyber Security SaaS Security Enterprise
Role
Who you are
What the job involves
- Respond to customer inquiries via phone and email in a professional and timely manner
- Obtain evaluate and research relevant data to resolve customer inquiries and issues and record detail including actions taken in the tickets
- Provide technical guidance remotely to customers deploying Cofense solutions
- Monitor the Support queue to ensure tickets are properly processed coded and assigned
- Manage product specific support tickets through resolution and initiate escalations to Senior Technical Support Engineers or Management if necessary
- Replicate troubleshoot and properly document product bugs and defects for escalation
- Develop documentation FAQs and canned responses to improve consistency and accuracy of support responses
- On-call rotation coverage as needed
- Other duties as assigned
Company
Company mission
Cofense® is the original and leading provider of security awareness training and email phishing simulation, offering global enterprise-level advanced email threat detection and remediation solutions. Cofense PhishMe® and Cofense Phishing Detection and Response (PDR) offer the world’s only platforms to leverage over 35 million Cofense-trained employees who actively report suspected phishing and other dangerous email threats in real-time. Exclusive only to Cofense, this reporting system ingests and catalogs thousands of threats per day that are missed by current email gateway technologies and then eradicates those threats from customer inboxes. In short, Cofense sees and stops threats other email security systems miss.Company values
- Security awareness
- Advanced threat detection
- Real-time reporting
- Global reach