How Remoteville checks and expires listings
Technical Support Engineer
Skills
Computer ScienceBusinessDatabasesMedical DiagnosticsReadinessSMBSelf-Service Solutions
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Enterprise technical support experience
- Experience in storage networking and virtualization environments
- Strong understanding of operating systems
- Ability to analyze system diagnostics and explain issues clearly
- Knowledge of debugging tools such as tcpdump strace and wireshark
- Experience with NFS and SMB protocols
- Experience with storage virtualization and data protection concepts
- Performance analysis experience
- Bachelor's degree in Computer Science Computer Networking or related field or equivalent experience
- Ability to leverage AI tools to improve productivity and decision making
Nice to have
- Customer-focused
- Analytical
- Collaborative
- Detail-oriented
- Judgment
- Strong communicator
Day to day
- Provide timely technical support to Cohesity customers across data protection products and cloud platforms
- Investigate and troubleshoot complex issues using diagnostic tools and collaborate with engineering and account teams to resolve incidents
- Document customer interactions create knowledge base articles and improve self-service solutions while helping enhance product quality
Hiring process
- Submit online application
- Contact for accommodation if needed