Technical Support Engineer
Skills
BlockchainCustomer SupportDecentralized ApplicationsEthereumService-Level AgreementsTechnical SupportTroubleshooting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years of experience in technical customer support
- Experience troubleshooting blockchain applications
- Excellent communication skills in English
- Understanding of L2 solution and L2 Transaction Lifecycle
- Knowledge of zkEVM and zkRollup
- Understanding Web3 and DeFi
- Familiarity with web3 development framework
- Scripting in Javascript, Python, or Bash
- Working with monitoring tools
- Familiarity with issue-tracking tools
Nice to have
- Interest in zk technology
- Knowledge of L2 blockchains and application layer products
- Up-to-date with blockchain developments
Day to day
- Work closely with Customer Success Leaders and Engineering teams, ensuring the team meets commitments and delivers best-in-class support.
- Address diverse support requests, troubleshoot complex issues on chain, and provide support for dApps end-users and Linea Partners.
- Relay user feedback to contribute to continuous improvement of Linea blockchain, and maintain support knowledge documentation.