Remote Technical Support Engineer Job in EMEA Consensys

Who you are

• 2+ years of experience in technical customer support
• Experience troubleshooting blockchain applications
• Excellent communication skills in English
• Understanding of L2 solution and L2 Transaction Lifecycle
• Knowledge of zkEVM and zkRollup
• Understanding Web3 and DeFi
• Familiarity with web3 development framework
• Scripting in Javascript, Python, or Bash
• Working with monitoring tools
• Familiarity with issue-tracking tools

Desirables

• Interest in zk technology
• Knowledge of L2 blockchains and application layer products
• Up-to-date with blockchain developments

What the job involves

• Work closely with Customer Success Leaders and Engineering teams, ensuring the team meets commitments and delivers best-in-class support.
• Address diverse support requests, troubleshoot complex issues on chain, and provide support for dApps end-users and Linea Partners.
• Relay user feedback to contribute to continuous improvement of Linea blockchain, and maintain support knowledge documentation.