Technical Support Engineer
Skills
ContextData IntegrityEnglishISO StandardsOperationsRefining ProcessesStructured Finance
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2-3+ years in technical support integration support or technical operations at a software product company
- Ability to write basic SQL queries for data investigation
- Ability to inspect application logs trace request flows and extract relevant context
- Comfortable working with REST APIs including documentation requests responses and error codes
- Confident daily use of AI tools for investigation drafting and documentation with careful verification
- Strong written English for technical and non-technical audiences
- Organized and self-directed with strong follow-up and prioritization
- High agency with ownership of issues through resolution and recurring documentation
Nice to have
- Fintech experience
- Payments experience
- Crypto experience
- Previous engineering experience
- B2B client experience
- ITSM familiarity
- Documentation mindset
- SOC2 awareness
- OpenAPI familiarity
Day to day
- Own the end-to-end technical support function across triage resolution client communication documentation and monitoring awareness.
- Investigate inbound technical requests using logs SQL and REST APIs then resolve routine issues or prepare complete context for escalation.
- Serve as the first point of contact for client and vendor technical channels while keeping status updates incident communication and Jira tracking accurate.