Technical Support Engineer
Skills
Cloud ComputingAmazon Web ServicesDigital AuthenticationEngineeringGoogle Cloud PlatformHTMLLDAP
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- At least 3 years of experience in a client-facing engineering or technical role
- Experience with cloud platforms such as AWS Azure and GCP
- Experience with Docker and Kubernetes
- Collaborative and helpful mindset with a team focus
- Strong technical problem solving skills
- Experience with advanced log analysis debugging and reproducing errors
- Proficiency with Unix-based operating systems
- Experience with relational databases or data warehouses like Snowflake and SQL
- Ability to read and write Python or R code
Nice to have
- Big data exposure
- Auth systems knowledge
- ML and LLM interest
Day to day
- Support EMEA and global customers with a wide range of technical issues across Dataiku's platform
- Troubleshoot complex problems involving installation security integrations and other big data technologies
- Collaborate closely with R&D and customer-facing teams to escalate resolve and document issues efficiently
Hiring process
- Initial call with Technical Recruiting team
- Video call with Technical Support Manager
- Technical Assessment home test
- Technical interview with the TSE team
- Final interview with the VP Technical Support