Technical Support Engineer

Skills

SQL

Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

At least 3 years experience as Technical Support Engineer
Location on the East Coast- MUST
Proven experience in Production Environments (preferred Cloud based - AWS, GCP)
Excellent analytics and investigation skills
Familiarity with database concepts (preferred actual experience with SQL)
Advanced Knowledge of basic network functions, standards, and protocols (e.g. proxies, SSL, http, etc.)
Ability to successfully manage your time, balancing multiple tasks with varying levels of priority and urgency
Experience with monitoring systems (OPS Ginie, Grafana, etc.)
Experience with Ticketing system management (Zendesk, Jira)
Excellent communication skills
Experience in both Windows and Linux environments (Advantage – Ubuntu)
Scripts knowledge (Bash/Perl/Python/etc.) (Advantage)

Day to day

Support Driivz customers issues, queries, incidents (B2B) per SLA
Adapt to frequent context switching and work on multiple issues or projects at once with expansive ownership and prioritize accordingly
Build strong relationships with our customers and operators to ensure their success

Company

Why this team might suit you

Mission, benefits, values and useful company context.

Mission

Driivz, a Vontier company, empowers major service providers that aspire to take a significant role in the e-mobility landscape with a market-leading, end-to-end EV charging and smart energy management software platform. Driivz enables key industry players to effectively manage their networks and provide drivers with an exceptional EV charging experience Driivz's scalable, intelligent and integrated solution consists of a variety of modules: Operations Management, Energy Management, Billing Management and Driver Self-service Tools. They can be used as individual modules or as a single, unified, open platform that integrates with existing infrastructure. Driivz Cloud-based platform manages tens of thousands of public chargers (100,000s in roaming), serving over 800,000 drivers in 27 countries throughout North and South America, Europe and Asia. Driivz innovative, open platform removes the business and technical obstacles encountered when working with proprietary solutions and provides a fully integrated single solution that supports customization and API based development. We deliver on the promise of business flexibility in a world of disruption and change. With vast experience in the world’s largest OCPP and OCPI-based implementations, the solution is certified for OCPP 1.6 and complies with ISO 15118, OCPP 2.0.1, ISO27001 and local regulations (e.g. Eichrecht), supporting more than 170 charger types. The Driivz smart energy management solutions enable optimal utilization of the grid, energy and cost savings and integration of EV charging with renewables, batteries and building management systems. Customers include global industry players such as: Volvo, Shell, Recharge, Circle K, Evgo, ESB, ElaadNL, MOL Group, CEZ, Ennet Corporation and COPEC.

Values

Driivz, a Vontier company, empowers major service providers that aspire to take a significant role in the e-mobility landscape with a market-leading, end-to-end EV charging and smart energy management software platform. Driivz enables key industry players to effectively manage their networks and provide drivers with an exceptional EV charging experience Driivz's scalable, intelligent and integrated solution consists of a variety of modules: Operations Management, Energy Management, Billing Management and Driver Self-service Tools. They can be used as individual modules or as a single, unified, open platform that integrates with existing infrastructure. Driivz Cloud-based platform manages tens of thousands of public chargers (100,000s in roaming), serving over 800,000 drivers in 27 countries throughout North and South America, Europe and Asia. Driivz innovative, open platform removes the business and technical obstacles encountered when working with proprietary solutions and provides a fully integrated single solution that supports customization and API based development. We deliver on the promise of business flexibility in a world of disruption and change. With vast experience in the world’s largest OCPP and OCPI-based implementations, the solution is certified for OCPP 1.6 and complies with ISO 15118, OCPP 2.0.1, ISO27001 and local regulations (e.g. Eichrecht), supporting more than 170 charger types. The Driivz smart energy management solutions enable optimal utilization of the grid, energy and cost savings and integration of EV charging with renewables, batteries and building management systems. Customers include global industry players such as: Volvo, Shell, Recharge, Circle K, Evgo, ESB, ElaadNL, MOL Group, CEZ, Ennet Corporation and COPEC..