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Remote Technical Support Engineer Job in United States Driivz

Technical Support Engineer Driivz
Tomcat
Mid-level (3-4 years) - Senior (5-8 years)
United States


A Vontier company, delivering an end-to-end EV charging and energy management solution.
125+ employees
B2BEnergyeMobilitySaaS


Role


Who you are

  • At least 3 years experience as Technical Support Engineer
  • Location on the East Coast- MUST
  • Proven experience in Production Environments. (preferred Cloud based - AWS GCP)
  • At least 2 years of experience with Apache Tomcat
  • Excellent analytics and investigation skills
  • Familiarity with database concepts (preferred actual experience with SQL)
  • Advanced Knowledge of basic network functions standards and protocols (e.g. proxies SSL http etc.)
  • Ability to successfully manage your time balancing multiple tasks with varying levels of priority and urgency
  • Experience with monitoring systems (OPS Ginie Grafana etc.)
  • Experience with Ticketing system management (Zendesk Jira)
  • Excellent communication skills
  • Experience in both Windows and Linux environments (Advantage – Ubuntu)
  • Scripts knowledge (Bash/Perl/Python/etc.). (Advantage)


What the job involves

  • Support Driivz customers issues/queries/incidents (B2B) Per SLA.
  • Adaptive for frequent context switching and working on multiple issues/Projects at once with expansive ownership, and ruthless prioritize.
  • Build strong relationships with our customers and operators to ensure their success.

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Company


Company mission

Driivz, a Vontier company, empowers major service providers that aspire to take a significant role in the e-mobility landscape with a market-leading, end-to-end EV charging and smart energy management software platform. Driivz enables key industry players to effectively manage their networks and provide drivers with an exceptional EV charging experience Driivz's scalable, intelligent and integrated solution consists of a variety of modules: Operations Management, Energy Management, Billing Management and Driver Self-service Tools. They can be used as individual modules or as a single, unified, open platform that integrates with existing infrastructure. Driivz Cloud-based platform manages tens of thousands of public chargers (100,000s in roaming), serving over 800,000 drivers in 27 countries throughout North and South America, Europe and Asia. Driivz innovative, open platform removes the business and technical obstacles encountered when working with proprietary solutions and provides a fully integrated single solution that supports customization and API based development. We deliver on the promise of business flexibility in a world of disruption and change. With vast experience in the world’s largest OCPP and OCPI-based implementations, the solution is certified for OCPP 1.6 and complies with ISO 15118, OCPP 2.0.1, ISO27001 and local regulations (e.g. Eichrecht), supporting more than 170 charger types. The Driivz smart energy management solutions enable optimal utilization of the grid, energy and cost savings and integration of EV charging with renewables, batteries and building management systems. Customers include global industry players such as: Volvo, Shell, Recharge, Circle K, Evgo, ESB, ElaadNL, MOL Group, CEZ, Ennet Corporation and COPEC.



Company values

  • Driivz, a Vontier company, empowers major service providers that aspire to take a significant role in the e-mobility landscape with a market-leading, end-to-end EV charging and smart energy management software platform. Driivz enables key industry players to effectively manage their networks and provide drivers with an exceptional EV charging experience Driivz's scalable, intelligent and integrated solution consists of a variety of modules: Operations Management, Energy Management, Billing Management and Driver Self-service Tools. They can be used as individual modules or as a single, unified, open platform that integrates with existing infrastructure. Driivz Cloud-based platform manages tens of thousands of public chargers (100,000s in roaming), serving over 800,000 drivers in 27 countries throughout North and South America, Europe and Asia. Driivz innovative, open platform removes the business and technical obstacles encountered when working with proprietary solutions and provides a fully integrated single solution that supports customization and API based development. We deliver on the promise of business flexibility in a world of disruption and change. With vast experience in the world’s largest OCPP and OCPI-based implementations, the solution is certified for OCPP 1.6 and complies with ISO 15118, OCPP 2.0.1, ISO27001 and local regulations (e.g. Eichrecht), supporting more than 170 charger types. The Driivz smart energy management solutions enable optimal utilization of the grid, energy and cost savings and integration of EV charging with renewables, batteries and building management systems. Customers include global industry players such as: Volvo, Shell, Recharge, Circle K, Evgo, ESB, ElaadNL, MOL Group, CEZ, Ennet Corporation and COPEC..


Company HQ

Raleigh
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