How Remoteville checks and expires listings
Technical Support Engineer
Skills
Software As A ServiceAirline TicketingBusinessCustomer SuccessData AnalyticsDatabasesOperations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years of experience in Technical Support Technical Operations or a similar customer-facing technical role in a SaaS environment
- Strong troubleshooting analytical and problem-solving skills
- Strong team player with a collaborative mindset and willingness to support colleagues across functions
- Hands-on experience writing and analyzing SQL queries
- Experience working with and troubleshooting REST APIs
- Experience working with ticketing and issue-tracking systems such as Zendesk and Jira
- Customer-facing skills with the ability to communicate technical concepts clearly to both technical and non-technical audiences
- Self-motivated detail-oriented and comfortable managing multiple priorities
- Experience with scripting or automation such as Python - an advantage
- Experience supporting customer due diligence processes security questionnaires RFIs or technical documentation requests - an advantage
Nice to have
- Collaborative
- Detail-oriented
- Self-motivated
- Customer-focused
- Analytical
Day to day
- Investigate and resolve customer issues across products and services using logs API data and database records.
- Support customers Customer Success Managers and Operations teams with technical issues product investigations and integration troubleshooting.
- Collaborate with Engineering and Product teams to escalate reproduce and resolve issues while prioritizing customer impact and business needs.