Technical Support Engineer
Skills
JavascriptSoftware DevelopmentAnalytical SkillsCustomer SupportEnablementEngineeringHTML
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1–2 years of experience in technical customer support or QA for a highly technical product
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication
- Ability to explain complex topics clearly to non-technical users
- Ownership mindset and comfort in a player-coach role
- Strong initiative and follow-through
- Technical background through a degree certification or hands-on experience in support engineering QA AI enablement or software development
Nice to have
- Early-stage startup experience
- Intercom familiarity
- Zendesk familiarity
- Metabase familiarity
- Stripe familiarity
- Linear familiarity
- LaunchDarkly familiarity
Day to day
- Respond to technical customer inquiries and escalations with speed and care via email and chat.
- Debug complex issues across Gamma sites using APIs and strong troubleshooting skills.
- Collaborate closely with engineering design and product to surface patterns improve tooling and deliver fixes.
- Build technical resources such as documentation knowledge base articles and troubleshooting guides.
- Proactively monitor user-generated content to identify abuse or policy violations and help keep the platform safe.