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Gurobi Optimization logoGurobi Optimization

Technical Support Engineer

Skills
Computer ScienceREST ApisGurobiMeeting CommitmentsPresentationsProduct KnowledgeSupport Engineers
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Master's degree in Computer Science or equivalent
  • Proficient in written and verbal English
  • Proficiency in high-level programming languages like Python, Java, or C++
  • Expertise in system administration
  • Commitment to continuous learning
  • Effective communication skills
  • Ambitious and eager to work in tech industry and gain product knowledge
  • Knowledge of mathematical optimization preferred
  • Familiarity with cloud computing platforms like Amazon AWS and Microsoft Azure essential
  • Proficient in container technologies like Docker and Kubernetes
  • Experienced in databases, particularly MongoDB
  • Familiar with HTTP and REST APIs
  • Skilled in web-based system network security

Nice to have

  • Knowledge of mathematical optimization
  • Continuous learning
  • Effective communication
  • Ambitious
  • Team-oriented

Day to day

  • Address technical inquiries and provide phone support for customer queries
  • Assist with product installation, licensing, and architecture setup
  • Troubleshoot issues related to our Cloud and Compute Server products and support customer-facing online services focusing on incident resolution and efficiency improvements
  • Develop technical articles and documentation to enhance user experience
  • Showcase new product features at technical conferences and webinars and engage with product users during events
  • Collaborate closely with a skilled team on diverse projects, participate in knowledge-sharing sessions and team meetings