Technical Support Engineer
Skills
Back-End Web DevelopmentAirline TicketingCreativeDeveloper ToolsEvent TicketingPagerdutySpring Boot
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Possess 3+ years experience in a Support Engineering role
- Able to work in IST and European time zones and manage on-call duties via PagerDuty
- Exhibit creative problem-solving abilities
- Possess strong written and verbal communication skills in English
- Have prior experience in technical support using ticketing systems
- Demonstrate a solid understanding of modern web application stack technologies including databases REST APIs Linux and command line tools
- Show strong interest in working in a dynamic startup environment
- Demonstrate empathy in solving customer problems and maintaining successful relationships
Nice to have
- GraphQL
- APM solutions
- Backend development
- CI/CD technologies
Day to day
- Utilize your expertise in Hasura and backend development to assist users with technical questions and issues
- Troubleshoot and provide deep technical solutions via email ticketing systems Github and Discord
- Collaborate with the support operations team to achieve internal and external support SLAs
- Contribute to product UX improvements in collaboration with the product team
- Work with the documentation team to refine manuals to address common user inquiries and enhance user understanding
- Engage in creative problem-solving and side project development using Hasura