Remote Technical Support Engineer Job in San Francisco, CA Hasura

Who you are

• Possess 3+ years experience in a Support Engineering role
• Able to work in IST and European time zones and manage on-call duties via PagerDuty
• Exhibit creative problem-solving abilities
• Possess strong written and verbal communication skills in English
• Have prior experience in technical support using ticketing systems
• Demonstrate a solid understanding of modern web application stack technologies including databases REST APIs Linux and command line tools
• Show strong interest in working in a dynamic startup environment
• Demonstrate empathy in solving customer problems and maintaining successful relationships

Desirables

• GraphQL
• APM solutions
• Backend development
• CI/CD technologies

What the job involves

• Utilize your expertise in Hasura and backend development to assist users with technical questions and issues
• Troubleshoot and provide deep technical solutions via email ticketing systems Github and Discord
• Collaborate with the support operations team to achieve internal and external support SLAs
• Contribute to product UX improvements in collaboration with the product team
• Work with the documentation team to refine manuals to address common user inquiries and enhance user understanding
• Engage in creative problem-solving and side project development using Hasura